Brooks Automation, Inc.
Contact: Sales Manager
15 Elizabeth Dr.
Chelmsford, MA 01824
U.S.
Phone: 978-262-2400
Fax: 978-262-2500
Quality is a key value at Brooks. We carry out our commitment to quality as defined by the safety and reliability of the products and services we bring to market through quality strategies, quality systems and continuous improvement in all aspects of our business.
Our quality initiatives are developed and aligned with our overall strategic business plan. Brooks' quality management system is based on and compliant to the international standard, ISO 9001:2000.
At Brooks, we view quality as not only a feature of our products, but as the value we deliver through our processes and services, taking into account customers current and anticipated requirements as well as industry and market changes. As a result, we believe we can best measure our success by the ongoing success of our customers.
At Brooks, we are dedicated to satisfying our customers by delivering tool solutions that meet requirements and exceed our customersÂ’ expectations.
We continually improve our performance by anticipating our customerÂ’s requirements and empowering each employee to act with:
Personal accountability and commitment to satisfy the customer
Data-driven decision making and rapid problem resolution
Commitment to continually improve our processes and products
Collaboration and teamwork both internally and externally with our suppliers and customers
